Whittlesea Portal

This information is for persons who register on the Whittlesea portal.

The following Terms and Conditions apply to the use of the Whittlesea portal.

Please read and ensure you understand and accept these conditions.

1. General

• Any links to third party websites or software on this site are provided solely as a convenience to you and such links should not be taken to imply any type of association, sponsorship, endorsement, monitoring, approval of, or responsibility for, the linked site or its content. These sites may be located in jurisdictions outside Australia and be subject to license or other types of agreements, policy and legislation relating to those sites. Should you decide to access any of the third party sites, you do so entirely at your own risk and the Whittlesea Council shall not be held liable for any claims, losses, expenses, injuries or damage arising for that access;

• These terms and conditions of use may be modified at any time by the Whittlesea Council and you agree to continue to be bound by the terms of use as modified;

• Whittlesea Council will give you notice of these changes by publishing new or updated terms and conditions of use for your information.

• For more information on the collection and handling of personal information, please review our Privacy statement

We may use your mobile phone number for purposes like:

• Helping you log in. If you have forgotten any aspects of your account you can contact us. So you'll need an updated mobile number and email address for council staff to confirm we are talking to the right person.

• Whittlesea staff may need to contact you about your property or rates.

• Helping keep your account safe through unrecognised logins and providing secondary account verification.

• If you select to receive rates reminders or notifications via SMS.

• If your email has changed or your inbox is full, it is an alternate way for us to contact you on any important matters.

• Should you need to call council about a Rates enquiry or other service queries that is not available on the portal, it helps us identify that we are speaking to the right person.

Note: Once you confirm your mobile phone number at the account creation stage, you can adjust your contact information if anything changes at any time.